Chicago Sound - Live Sound Rental, Sound System rental, Sound Equipment Rental, PA Rental, Generator Rental, Speaker, Mixer, Microphone

Frequently Asked Questions

Are you confused about the rental process? We're here to help. We've compiled a list of the questions that come up most frequently during the rental process. If you want more information, feel free to call or email us!

When are you open?
Where are you located?
Do you deliver?
Do you do full service / run the equipment?
When can I pick up a rental?
When can I drop off a rental?
What identification is required for rental?
Why am I being charged a security deposit?
I'm not sure how to use the equipment. Can you help?
This equipment isn't working right! What do I do?
I broke it/I lost it/It fell in the river!
I found a package that's almost perfect. Can I customize it to fit my needs?
Do you guys install car stereos?
Can you help me set up my home stereo?

When Are You Open?

Our normal hours can vary, but tend to hover aroun 9am - 5pm.

Rental Pick Up is by appointment only.

Rental returns are due back no later than 10am on the day which they are due.

Where are you located?

On the Northwest Side of Chicago. Near Elston and Irving. Click Here for all our contact info.

Oh Yes, We Do.

For normal size items / packages, delivery and pickup is a flat $125, within a 40 mile radius of downtown Chicago. Oversized orders, next-day pickup and other irregularities may increase the rental fee.

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Do You Do Full Service / Operate the Equipment?

You Betcha.

Check out our events page for more information on how we can turn up the volume on your next event.

When can I pick up a rental?

Pick up is by appointment only. If you have scheduled a rental, you will know what time to pick it up based on your rental paperwork and reservation confirmation. We are happy to accommodate last-minute rentals - but please be sure to call ahead.

Do not just show up at our location expecting to rent equipment without having contacted us beforehand. You WILL be disappointed.

When can I drop off a rental?

Unless otherwise noted on your rental paperwork, all returns are due back by 10am on the return date. Any late returns may be subject to another full day rental cost. Please call ahead if you're going to be late, we'll do our best to accommodate you.

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What identification is required for rental?

We need a valid driver's license or state ID. We also require a valid, major credit card to keep a deposit while the equipment is on rental

Why am I being charged a security deposit?

We're giving you lots of expensive electronics and audio equipment. That equipment is the lifeblood of our business. We need to ensure that the equipment is well cared for and repair/replacement costs are covered by the renter.

We understand that the deposit may be cumbersome, but we are required by insurance to charge renters an appropriate deposit on credit card or via cash. Check is not accepted.

Full replacement cost of rented item will be charged unlss otherwise noted.

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I'm not sure how to use the equipment. Can you help?

We make a point to walk you through proper operation of the equipment when we give it to you. However, we understand this can be complicated stuff... so we're available to talk you through set up as much as possible, over the phone. If you're still having difficulty, we can send a technician to your location for a fee.

This equipment isn't working right! What do I do?

If you're pretty sure there's something wrong with the equipment, we'll be happy to do whatever it takes to get you working equipment in a timely manner. Call us - 888.785.0808 - if you're having trouble.

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I broke it/I lost it/It fell in the river!

Uh oh. Don't need to worry, though - we've dealt with this before. We'll keep your deposit on hand and work internally and through our vendor network to repair or replace the equipment. We'll offset the cost with your deposit, and return surplus monies, if any.